Hi [hl][Client Name][/hl]

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Thank you for your time today.

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It’s great that we’ve been able to find a better fit for your business.

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As discussed, a [hl][XX%][/hl] rate reduction has now been applied to your account and will take effect immediately.

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[hl][If applicable: At the end of your current term, your agreement will move to a 28-day renewing licence. This keeps your organisation covered for your audio productions while giving you greater flexibility going forward.][/hl]

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To confirm, your previous cancellation request has now been withdrawn, and your account will continue under the terms of your existing agreement at the new reduced rate. As with all agreements, should your needs change in the future, please do bear in mind that any changes or cancellations will need to be made in accordance with the notice period set out in your terms and conditions.

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[hl][Option A: If you’d like to review or update your audio content, you can contact your Account Manager, [XX], at [XX@phmg.com].][/hl]

[hl][Option B: As agreed, your Account Manager will contact you on [Date] to discuss a content refresh. If you’d prefer to arrange a specific time, you can reach them directly at [XX@phmg.com].][/hl]

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If you have any questions in the meantime, just let me know.

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Kind regards
[hl][Name][/hl]

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