Hi [hl][Client Name][/hl]

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Thank you for taking the time to speak with me – I appreciate the opportunity to work together on a positive way forward.

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As discussed, I’m pleased we’ve confirmed continuation of your existing agreement. I’ve outlined the key updates below so everything is clear moving forward.

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Agreed Service Adjustments:

• [hl][Insert agreed service change #1][/hl]
• [hl][Insert agreed service change #2][/hl]
• [hl][Insert agreed service change #3][/hl]

Agreed Commercial / Account Adjustments (if applicable):

• [hl][Insert agreed credit, revised payment schedule, price adjustment, or other commercial terms][/hl]
• [hl][Insert effective date or billing change if relevant][/hl]

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Your Implementation Manager, [hl][IM’s Full Name][/hl], is copied in and will take the lead on implementing these updates and keeping you informed on progress.

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I’ll remain involved to ensure everything runs smoothly and continues moving towards your go-live.

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If you have any questions at any stage, please feel free to reach out to either of us.

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Many thanks
[hl][CSD Name][/hl]

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