Hi [hl][Name][/hl]

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Following your cancellation request on [hl][Date][/hl], I’ve tried to contact you a few times to talk through the next steps.

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As we haven’t yet been able to speak, I wanted to clarify your current position.

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Because PHMG productions are still playing on your system, your account has remained active. This is to make sure your organisation stays covered by a valid broadcasting licence while the audio is still in use.

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At the end of your current term, your account will move to a rolling monthly licence unless you let us know the audio has been removed.

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If you still wish to cancel, please confirm once the productions have been deleted from your system. We can then arrange the final closing invoice for any remaining balance.

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If you’d prefer, we can also review the service and look at a more suitable option for your current needs and budget.

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Please reply to this email or contact your Account Manager directly at [hl][XX@phmg.com][/hl].

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Kind regards
[hl][Name][/hl]

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