Hi [hl][Client Name][/hl]

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Thank you for your time today.

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I’m pleased we were able to reach a resolution that allows your account to continue with us.

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To confirm, your previous cancellation request has now been withdrawn, and your account will continue under the terms of your existing agreement. As with all agreements, should your needs change in the future, please do bear in mind that any changes or cancellations will need to be made in accordance with the notice period set out in your terms and conditions.

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To help keep your content current, your Account Manager will contact you on [hl][Date][/hl] to discuss any updates. If you’d prefer to arrange a time that suits you, you can contact them directly at [hl][XX@phmg.com][/hl].

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If you have any questions in the meantime, just let me know.

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Kind regards
[hl][Name][/hl]

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