Hi [hl][Client Name][/hl]

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My name is [hl][CSD Name][/hl], Client Success Director overseeing onboarding across [hl][territory][/hl]. [hl][IM/BDM Name][/hl] has shared some background on your account, so I wanted to personally reach out before anything is finalised.

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I understand you’re considering cancelling your agreement due to [hl][insert reason][/hl]. Before this is confirmed, I’d really appreciate the opportunity to better understand your experience so far.

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At this stage, questions or concerns can come up – especially before you’ve had the chance to see the full impact of what we can deliver. A quick conversation can often help ensure everything is aligned with what you need and clarify what’s not quite working.

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Are you free for a quick 10–15 minute chat this week? I’m happy to work around your schedule.

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Many thanks
[hl][CSD Name][/hl]

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