Client Journeys

All

CS: New Client Activation

CS: Retention

CS: Engagement

CS: SFI

CS: Add-Ons

CS: Risk

Sales: MDE

Sales: Confirmer

Sales: BDM

CTS: Onboarding

CTS: End Journey

Credit Control

Client Journeys

Client Services:
Retention

label

label

Audio Branding
Brand Sound
Brand Sound Pro
Brand Sound Track
Brand Symphony
Caller Edge
Caller Essentials
Caller Experience
Caller Optimisation
CCE
Client Portal
Cloud Connect
Constant Contact
Copy Suite
Directed Voice Session
GoTo
Internal
Multi-language
Voiceover Suite
Voice Pro
Zuora

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results

Territory

Email stage

Email name

Subject line

Touch level

Product

NA

1

Intro (No Contact)

PHMG – Trying to reach you

Audio Branding

North America

UK

1

Intro (No Contact)

PHMG – Trying to reach you

Audio Branding

United Kingdom

NZ

1

Intro (No Contact)

PHMG – Trying to reach you

Audio Branding

New Zealand

IRE

1

Intro (No Contact)

PHMG – Trying to reach you

Audio Branding

Ireland

AUS

1

Intro (No Contact)

PHMG – Trying to reach you

Audio Branding

Australia

UK

2

Agreement & Contractual Info

PHMG – Your agreement and next steps

Audio Branding

United Kingdom

NA

2

Agreement & Contractual Info

PHMG – Your agreement and next steps

Audio Branding

USA

AUS

2

Agreement & Contractual Info

PHMG – Your agreement and next steps

Audio Branding

Australia

UK

3

Contract End Date / End Date

PHMG – Copy of your licence agreement

Audio Branding

United Kingdom

NA

3

Contract End Date / End Date

PHMG – Copy of your license agreement

Audio Branding

USA

AUS

3

Contract End Date / End Date

PHMG – Copy of your licence agreement

Audio Branding

Australia

UK

4

First Offer (Unresponsive)

PHMG – A revised option for your account

Audio Branding

United Kingdom

NA

4

First Offer (Unresponsive)

PHMG – A revised option for your account

Audio Branding

USA

AUS

4

First Offer (Unresponsive)

PHMG – A revised option for your account

Audio Branding

Australia

UK

5

Proposal

PHMG – Your revised proposal

Audio Branding

United Kingdom

NA

5

Proposal

PHMG – Your revised proposal

Audio Branding

USA

AUS

5

Proposal

PHMG – Your revised proposal

Audio Branding

Australia

NA

6

BTA (Unresponsive Cost Review)

PHMG - Your review is still available

Audio Branding

North America

UK

6

BTA (Unresponsive Cost Review)

PHMG - Your review is still available

Audio Branding

United Kingdom

NZ

6

BTA (Unresponsive Cost Review)

PHMG - Your review is still available

Audio Branding

New Zealand

IRE

6

BTA (Unresponsive Cost Review)

PHMG - Your review is still available

Audio Branding

Ireland

AUS

6

BTA (Unresponsive Cost Review)

PHMG - Your review is still available

Audio Branding

Australia

UK

7

Ultimatum

PHMG – Final decision required on your account

Audio Branding

United Kingdom

NA

7

Ultimatum

PHMG – Final decision required on your account

Audio Branding

USA

AUS

7

Ultimatum

PHMG – Final decision required on your account

Audio Branding

Australia

UK

8

Served Notice

PHMG – Important information before your service ends

Audio Branding

United Kingdom

NA

8

Served Notice

PHMG – Important information before your service ends

Audio Branding

USA

AUS

8

Served Notice

PHMG – Important information before your service ends

Audio Branding

Australia

UK

8.02

Continuation With Discount

PHMG – Your updated rate is now in place

Audio Branding

United Kingdom

NA

8.02

Continuation With Discount

PHMG – Your updated rate is now in place

Audio Branding

USA

AUS

8.02

Continuation With Discount

PHMG – Your updated rate is now in place

Audio Branding

Australia

UK

8.03

Continuation Without Discount

PHMG – Your account will continue as agreed

Audio Branding

United Kingdom

NA

8.03

Continuation Without Discount

PHMG – Your account will continue as agreed

Audio Branding

USA

AUS

8.03

Continuation Without Discount

PHMG – Your account will continue as agreed

Audio Branding

Australia

UK

9

Cancellation

PHMG – Your cancellation and final steps

Audio Branding

United Kingdom

NA

9

Cancellation

PHMG – Your cancellation and final steps

Audio Branding

USA

AUS

9

Cancellation

PHMG – Your cancellation and final steps

Audio Branding

Australia

AUS

10

Paying & Playing

PHMG – Important update on your account

Audio Branding

Australia

NA

10

Paying & Playing

PHMG – Important update on your account

Audio Branding

USA

UK

10

Paying & Playing

PHMG – Important update on your account

Audio Branding

United Kingdom

UK

11

Paying & Playing SG

PHMG – Action needed on your licence

Audio Branding

United Kingdom

NA

11

Paying & Playing SG

PHMG – Action needed on your license

Audio Branding

USA

AUS

11

Paying & Playing SG

PHMG – Action needed on your licence

Audio Branding

Australia

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results

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results

Asset Studio

01

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