Client Journeys

All

CS: New Client Activation

CS: Retention

CS: Engagement

CS: SFI

CS: Add-Ons

CS: Risk

Sales: MDE

Sales: Confirmer

Sales: BDM

CTS: Onboarding

CTS: End Journey

Credit Control

Client Journeys

Client Services:
Add-Ons

label

label

Audio Branding
Brand Sound
Brand Sound Pro
Brand Sound Track
Brand Symphony
Caller Edge
Caller Essentials
Caller Experience
Caller Optimisation
CCE
Client Portal
Cloud Connect
Constant Contact
Copy Suite
Directed Voice Session
GoTo
Internal
Multi-language
Voiceover Suite
Voice Pro
Zuora

00

results

Territory

Email stage

Email name

Subject line

Touch level

Product

NA

1

CCE Consultation Invite

PHMG – Your CCE Consultation

CCE

Includes CCE

Your phones, reimagined

North America

UK

1

CCE Consultation Invite

PHMG – Your CCE Consultation

CCE

Includes CCE

Your phones, reimagined

United Kingdom

NZ

1

CCE Consultation Invite

PHMG – Your CCE Consultation

CCE

Includes CCE

Your phones, reimagined

New Zealand

IRE

1

CCE Consultation Invite

PHMG – Your CCE Consultation

CCE

Includes CCE

Your phones, reimagined

Ireland

AUS

1

CCE Consultation Invite

PHMG – Your CCE Consultation

CCE

Includes CCE

Your phones, reimagined

Australia

NA

1.01

CCE Consultation Reminder

PHMG – Reminder: Your Complete Caller Experience consultation

CCE

North America

UK

1.01

CCE Consultation Reminder

PHMG – Reminder: Your Complete Caller Experience consultation

CCE

United Kingdom

NZ

1.01

CCE Consultation Reminder

PHMG – Reminder: Your Complete Caller Experience consultation

CCE

New Zealand

IRE

1.01

CCE Consultation Reminder

PHMG – Reminder: Your Complete Caller Experience consultation

CCE

Ireland

AUS

1.01

CCE Consultation Reminder

PHMG – Reminder: Your Complete Caller Experience consultation

CCE

Australia

NA

1.02

CCE Consultation Missed

PHMG – Reschedule your Complete Caller Experience Consultation

CCE

Includes CCE

Let’s reconnect

North America

UK

1.02

CCE Consultation Missed

PHMG – Reschedule your Complete Caller Experience Consultation

CCE

Includes CCE

Let’s reconnect

United Kingdom

NZ

1.02

CCE Consultation Missed

PHMG – Reschedule your Complete Caller Experience Consultation

CCE

Includes CCE

Let’s reconnect

New Zealand

IRE

1.02

CCE Consultation Missed

PHMG – Reschedule your Complete Caller Experience Consultation

CCE

Includes CCE

Let’s reconnect

Ireland

AUS

1.02

CCE Consultation Missed

PHMG – Reschedule your Complete Caller Experience Consultation

CCE

Includes CCE

Let’s reconnect

Australia

NA

2

Solution Proposal Invite

Your Complete Caller Experience proposal is ready

CCE

Includes CCE

Your solution proposal is ready

North America

UK

2

Solution Proposal Invite

Your Complete Caller Experience proposal is ready

CCE

Includes CCE

Your solution proposal is ready

United Kingdom

NZ

2

Solution Proposal Invite

Your Complete Caller Experience proposal is ready

CCE

Includes CCE

Your solution proposal is ready

New Zealand

IRE

2

Solution Proposal Invite

Your Complete Caller Experience proposal is ready

CCE

Includes CCE

Your solution proposal is ready

Ireland

AUS

2

Solution Proposal Invite

Your Complete Caller Experience proposal is ready

CCE

Includes CCE

Your solution proposal is ready

Australia

NA

2.01

Solution Proposal Reminder

PHMG: Your Solution Proposal – details inside

CCE

Includes CCE

Let’s talk about your solution

North America

UK

2.01

Solution Proposal Reminder

PHMG: Your Solution Proposal – details inside

CCE

Includes CCE

Let’s talk about your solution

United Kingdom

NZ

2.01

Solution Proposal Reminder

PHMG: Your Solution Proposal – details inside

CCE

Includes CCE

Let’s talk about your solution

New Zealand

IRE

2.01

Solution Proposal Reminder

PHMG: Your Solution Proposal – details inside

CCE

Includes CCE

Let’s talk about your solution

Ireland

AUS

2.01

Solution Proposal Reminder

PHMG: Your Solution Proposal – details inside

CCE

Includes CCE

Let’s talk about your solution

Australia

NA

2.02

Solution Proposal Missed

Sorry we missed you

CCE

Includes CCE

Your solution proposal

North America

UK

2.02

Solution Proposal Missed

Sorry we missed you

CCE

Includes CCE

Your solution proposal

United Kingdom

NZ

2.02

Solution Proposal Missed

Sorry we missed you

CCE

Includes CCE

Your solution proposal

New Zealand

IRE

2.02

Solution Proposal Missed

Sorry we missed you

CCE

Includes CCE

Your solution proposal

Ireland

AUS

2.02

Solution Proposal Missed

Sorry we missed you

CCE

Includes CCE

Your solution proposal

Australia

NA

2.03

Updated Proposal

PHMG – Your updated caller experience

CCE

Includes CCE

Your updated proposal

North America

UK

2.03

Updated Proposal

PHMG – Your updated caller experience

CCE

Includes CCE

Your updated proposal

United Kingdom

NZ

2.03

Updated Proposal

PHMG – Your updated caller experience

CCE

Includes CCE

Your updated proposal

New Zealand

IRE

2.03

Updated Proposal

PHMG – Your updated caller experience

CCE

Includes CCE

Your updated proposal

Ireland

AUS

2.03

Updated Proposal

PHMG – Your updated caller experience

CCE

Includes CCE

Your updated proposal

Australia

NA

3

Script Delivery

PHMG – Your updated scripts are ready to review

CCE

Includes CCE

Your scripts are ready

North America

UK

3

Script Delivery

PHMG – Your updated scripts are ready to review

CCE

Includes CCE

Your scripts are ready

United Kingdom

NZ

3

Script Delivery

PHMG – Your updated scripts are ready to review

CCE

Includes CCE

Your scripts are ready

New Zealand

IRE

3

Script Delivery

PHMG – Your updated scripts are ready to review

CCE

Includes CCE

Your scripts are ready

Ireland

AUS

3

Script Delivery

PHMG – Your updated scripts are ready to review

CCE

Includes CCE

Your scripts are ready

Australia

NA

3.01

Production Delivery

PHMG – Approve your caller journey

CCE

Includes CCE

Hear what your callers hear

North America

UK

3.01

Production Delivery

PHMG – Approve your caller journey

CCE

Includes CCE

Hear what your callers hear

United Kingdom

NZ

3.01

Production Delivery

PHMG – Approve your caller journey

CCE

Includes CCE

Hear what your callers hear

New Zealand

IRE

3.01

Production Delivery

PHMG – Approve your caller journey

CCE

Includes CCE

Hear what your callers hear

Ireland

AUS

3.01

Production Delivery

PHMG – Approve your caller journey

CCE

Includes CCE

Hear what your callers hear

Australia

NA

4

System Testing

PHMG – Testing has begun

CCE

Includes CCE

Testing your system

North America

UK

4

System Testing

PHMG – Testing has begun

CCE

Includes CCE

Testing your system

United Kingdom

NZ

4

System Testing

PHMG – Testing has begun

CCE

Includes CCE

Testing your system

New Zealand

IRE

4

System Testing

PHMG – Testing has begun

CCE

Includes CCE

Testing your system

Ireland

AUS

4

System Testing

PHMG – Testing has begun

CCE

Includes CCE

Testing your system

Australia

NA

4.01

Testing Complete

PHMG – We’ve finished testing

CCE

Includes CCE

Testing complete

North America

UK

4.01

Testing Complete

PHMG – We’ve finished testing

CCE

Includes CCE

Testing complete

United Kingdom

NZ

4.01

Testing Complete

PHMG – We’ve finished testing

CCE

Includes CCE

Testing complete

New Zealand

IRE

4.01

Testing Complete

PHMG – We’ve finished testing

CCE

Includes CCE

Testing complete

Ireland

AUS

4.01

Testing Complete

PHMG – We’ve finished testing

CCE

Includes CCE

Testing complete

Australia

NA

5

Project Completion

PHMG – Your new, improved phone system

CCE

Includes CCE

Your Complete Caller Experience is now live

North America

UK

5

Project Completion

PHMG – Your new, improved phone system

CCE

Includes CCE

Your Complete Caller Experience is now live

United Kingdom

NZ

5

Project Completion

PHMG – Your new, improved phone system

CCE

Includes CCE

Your Complete Caller Experience is now live

New Zealand

IRE

5

Project Completion

PHMG – Your new, improved phone system

CCE

Includes CCE

Your Complete Caller Experience is now live

Ireland

AUS

5

Project Completion

PHMG – Your new, improved phone system

CCE

Includes CCE

Your Complete Caller Experience is now live

Australia

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results

Asset Studio

01

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