Client Services:
SFI

NA

1.01

Initial Outreach - Cancellation Request

PHMG – Before you make a final decision

NZ

1.01

Initial Outreach - Cancellation Request

PHMG – Before you make a final decision

UK

1.01

Initial Outreach - Cancellation Request

PHMG – Before you make a final decision

IRE

1.01

Initial Outreach - Cancellation Request

PHMG – Before you make a final decision

AUS

1.01

Initial Outreach - Cancellation Request

PHMG – Before you make a final decision

NA

1.02

Initial Outreach - Disengaged

PHMG – Let’s get this moving again

NZ

1.02

Initial Outreach - Disengaged

PHMG – Let’s get this moving again

UK

1.02

Initial Outreach - Disengaged

PHMG – Let’s get this moving again

IRE

1.02

Initial Outreach - Disengaged

PHMG – Let’s get this moving again

AUS

1.02

Initial Outreach - Disengaged

PHMG – Let’s get this moving again

NA

1.03

Initial Outreach - ROI

PHMG – Let’s make sure you’re getting the most from this

UK

1.03

Initial Outreach - ROI

PHMG – Let’s make sure you’re getting the most from this

NZ

1.03

Initial Outreach - ROI

PHMG – Let’s make sure you’re getting the most from this

IRE

1.03

Initial Outreach - ROI

PHMG – Let’s make sure you’re getting the most from this

AUS

1.03

Initial Outreach - ROI

PHMG – Let’s make sure you’re getting the most from this

NA

2

Proposal After Call

PHMG – Proposal following our conversation

UK

2

Proposal After Call

PHMG – Proposal following our conversation

NZ

2

Proposal After Call

PHMG – Proposal following our conversation

IRE

2

Proposal After Call

PHMG – Proposal following our conversation

AUS

2

Proposal After Call

PHMG – Proposal following our conversation

NA

3

Back To Active (Generic)

PHMG – Confirmation of Continued Service & Next Steps

UK

3

Back To Active (Generic)

PHMG – Confirmation of Continued Service & Next Steps

NZ

3

Back To Active (Generic)

PHMG – Confirmation of Continued Service & Next Steps

IRE

3

Back To Active (Generic)

PHMG – Confirmation of Continued Service & Next Steps

AUS

3

Back To Active (Generic)

PHMG – Confirmation of Continued Service & Next Steps

NA

4

Hard Clause Enforcement

PHMG – Clarification regarding your Agreement

NA

5

Stron Enforcement - Pre Collection

PHMG – Formal notice regarding your Agreement

NA

6

Final Notice - Referral

PHMG – Final Notice

NZ

6

Final Notice - Referral

PHMG – Final Notice

UK

6

Final Notice - Referral

PHMG – Final Notice

IRE

6

Final Notice - Referral

PHMG – Final Notice

AUS

6

Final Notice - Referral

PHMG – Final Notice

NA

7

Cancelled

PHMG – Confirmation of account closure

UK

7

Cancelled

PHMG – Confirmation of account closure

NZ

7

Cancelled

PHMG – Confirmation of account closure

IRE

7

Cancelled

PHMG – Confirmation of account closure

AUS

7

Cancelled

PHMG – Confirmation of account closure