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CS: New Client Activation
CS: Retention
CS: Engagement
CS: SFI
CS: Add-Ons
CS: Risk
Sales: MDE
Sales: Confirmer
Sales: BDM
CTS: Onboarding
CTS: End Journey
Credit Control
Client Journeys
label
results
Subject line
Touch level
Product
2FA Attempt
PHMG – 2FA Code Needed
Brand Symphony
North America
Tech Enquiry Client Internal IT Team
PHMG – Phone system details required
Tech Enquiry to Maintainer
PHMG – CLIENT NAME: Phone system details required
New Zealand
United Kingdom
PHMG: 2FA Code Needed
Caller Edge
Australia
Chaser Upload Updates Email - Client's IT Team
PHMG – Follow-up: Upload request for [CLIENT NAME]
Chaser Upload Updates Email - Maintainer
PHMG – Follow-up: upload request for [CLIENT NAME]
Multiple Uploads Email - Maintainer/Clients IT Team
PHMG – Ready for upload: phone updates for [CLIENT NAME]
Schedule Screenshare - Client
PHMG – Introducing your new phone system
Sub-Menu AA Upload Email - Maintainer
PHMG – Upload Request for [CLIENT NAME]
Tech Enquiry - Client Internal IT Team
PHMG: Phone system details required
Tech Enquiry - Maintainer
Tiered Auto Attendant Upload email - Maintainer
PHMG: Upload Request – [CLIENT NAME]
AUS YEARLY Multiple Holidays Audios Upload Email (List Version) - Maintainer
PHMG – Upload Request for [COMPANY NAME]
Ireland
NA YEARLY Multiple Holidays Audios Upload Email (List Version) - Maintainer
UK YEARLY Multiple Holidays Audios Upload Email (List Version) - Maintainer
CCE Completion
PHMG: Your new, improved phone system
High
Brand Sound Pro
Includes CCE
Solution Proposal
Introducing Complete Caller Experience
BTA (Pre Billing) - Invoice Payer
Welcome to PHMG
Audio Branding
BTA (Pre Billing) - Direct Debit / Autopay
PHMG: Welcome
USA
Canada
Cancelled
BTA (Pre Billing) - Credit Card
BTA (Post Billing) - Credit Card
PHMG: Update to your payment details
BTA (Post Billing) - Direct Debit / Autopay
BTA (Post Billing) - Invoice Payer
PHMG: Update to your billing details
Default template
INSERT SUBJECT LINE
Internal
GoTo - BDM Post Deal - UK
GoTo
Includes GoTo
CCE Consultation Invite
PHMG – Your CCE Consultation
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