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Multiple Uploads Email - Maintainer/Clients IT Team
Product
Caller Edge
Client Stage
CTS - End Journey
Journey Point
0
Territory
NZ
Salesforce Folder
CallerEdgeCTSEndJourneyNZ
Salesforce Folder Path
NZ > CTS - End Journey > Caller Edge
Email template status
Under Review
Hi [hl][POC Name][/hl]
It’s [hl][SAS NAME][/hl] again from PHMG. I'm getting back in touch with an audio branding update for [hl]our mutual client[/hl], [hl][CLIENT NAME][/hl].
Client Address:
[hl][CLIENT FULL ADDRESS][/hl]
We’ve put together a new batch of productions for their phone system (attached, with details below) and I’m eager to get everything live.
Upload Requests:
- [hl][FILE NAME][/hl] – to play as the on-hold music on their main number and all extensions
- [hl][FILE NAME][/hl] – to play as the main Auto Attendant/IVR greeting on the main number
- [hl][FILE NAME][/hl] – to play as the sub-menu greeting when callers press [hl][OPTION NUMBER][/hl] on the main Auto Attendant/IVR
- [hl][FILE NAME][/hl] – to play during business hours when calls are unanswered
- [hl]FILE NAME][/hl] – to play during regular closing hours as the Night Service message on the main number
Once those are ready, let me know so I can run a few test calls to confirm everything works as expected.
If there’s a charge for this, please send over a quote before going ahead. And if there’s anything else you need from our side, feel free to reach out.
Thanks
[hl][SAS NAME][/hl]