Hi [hl][Client Name][/hl]

I’m getting in touch from PHMG – we’re currently supporting our mutual client, [hl][CLIENT NAME][/hl] with their audio branding.

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Our creative teams are developing their custom productions, and the next step is getting everything uploaded to their phone system. Before we do that, we just need a clearer picture of the current setup.

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What we know:

[hl][Client First Name][/hl] has already provided us with the below information. Please can you confirm everything’s correct?

• Phone System: [hl][On-premises (PBX) or cloud-based][/hl]

• Make and Model: [hl][e.g. Avaya IP Office 500, NEC SL1100, etc.][/hl]

• Platform: [hl][RingCentral, Cox, Comcast, GoTo Connect, etc.][/hl]

• Features currently in use: [hl][Auto Attendant, On Hold, Out of Hours, etc.][/hl]

• File Format: [hl][ulaw, mp3, etc.][/hl]

• File size or length restrictions: [hl][e.g. 5MB, 5 mins max for On Hold][/hl]

What the client requested:

Here’s what we need from you. Please can you confirm that [hl][CLIENT NAME][/hl]’s phone system supports this/the following?  

• [hl]On-Hold Marketing[/hl] – to play as the on-hold music on their main number and all extensions when holding and transferring calls

• [hl]Auto Attendant Main Menu[/hl] – to play as the main Auto Attendant/IVR greeting on the main number

• [hl]Auto Attendant Option 1 Menu[/hl] – to play as the sub-menu greeting when callers press [hl]1[/hl] on the main Auto Attendant Main Menu

• [hl]Audio While Connecting[/hl] – to play when a menu option is pressed and replace the ringing tone

• [hl]Busy Message[/hl] – to play during business hours when calls are unanswered and leave an option to leave a message

• [hl]Out of Hours[/hl] – to play during regular closing hours as the after-hours message on the main number

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Really appreciate your help with this. If you need me to clarify anything, don’t hesitate to reach out so we can keep things moving without delays.

Thanks

[hl][SAS NAME][/hl]