Hi [hl][Client Name][/hl]

I’m getting in touch from PHMG – we’re currently supporting [hl][Client Name][/hl] with their audio branding.

‍

Our creative teams are developing their custom productions, and the next step is getting everything uploaded to the phone system. Before we do that, we just need a clearer picture of their current setup.

‍

What we know:

[hl][Client First Name][/hl] has already provided us with the below information. Please can you confirm everything’s correct?

• Phone System: [hl][On-premises (PBX) or cloud-based][/hl]

• Make and Model: [hl][e.g. Avaya IP Office 500, NEC SL1100, etc.][/hl]

• Platform: [hl][RingCentral, Cox, Comcast, GoTo Connect, etc.][/hl]

• Features currently in use: [hl][Auto Attendant, On Hold, Out of Hours, etc.][/hl]

• File Format: [hl][ulaw, mp3, etc.][/hl]

• File size or length restrictions: [hl][e.g. 5MB, 5 mins max for On Hold][/hl]

What has been requested:

Here’s what we need from you. Please can you confirm your phone system supports the below?

• [hl]On-Hold Marketing[/hl] – to play as the on-hold music on their main number and all extensions when holding and transferring calls

• [hl]Auto Attendant Main Menu[/hl] – to play as the main Auto Attendant/IVR greeting on the main number

• [hl]Auto Attendant Option 1 Menu[/hl] – to play as the sub-menu greeting when callers press [hl]1[/hl] on the main Auto Attendant Main Menu

• [hl]Audio While Connecting[/hl] – to play when a menu option is pressed and replace the ringing tone

• [hl]Busy Message[/hl] – to play during business hours when calls are unanswered and leave an option to leave a message

• [hl]Out of Hours[/hl] – to play during regular closing hours as the after-hours message on the main number

Really appreciate your help with this. If you need me to clarify anything, don’t hesitate to reach out so we can keep things moving without delays.

Thanks

[hl][IM NAME][/hl]