Dear (Customer Name),

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We attempted to collect a payment of CAD $xxx.xx on xx/xx/xxxx, but unfortunately, the payment was not successful.

Reason: (Error message from bank)

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Here are the details of the Pre-Authorized Debit (PAD) we have on file:

Account Number: ****1234

Transit number: 12345

Financial institution number: 003

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To update your PAD and ensure future payments are successful, please follow this secure link: [Insert HPP Link]

If you would like us to retry this payment or believe there is an issue with your account, please contact us and we can assist.

Thank you for your prompt attention, and for your continued business.

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Kind regards