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Project Completion Handover
Product
Brand Symphony
Touch level
High
Client Stage
CS - New Client Activation
Journey Point
4
Territory
NA
Sent by
Implementation Account Manager
Salesforce Folder
BrandSymphonyHTNA
Salesforce Folder Path
NA > CS - New Client Activation (High Touch) > Brand Symphony
Email template status
Live


Hi [hl][Client Name][/hl]
This is it – the curtain call. Your suite of Brand Symphony productions is now live.
The Debrief:
From now on, [hl][NEW ACCOUNT MANAGER FULL NAME][/hl], will be your long-term Account Manager and main point of contact – ensuring you get the most out of your service and any future creative opportunities. They’ll be in touch soon to arrange your Partnership Planning Session.
Want to reach out before then? You can book time using the link: [hl][ZOOM SCHEDULER LINK][/hl]
As discussed, [hl][INSERT SUMMARY OF WHAT PRODUCTS ARE LIVE][/hl].
[hl]Your package also includes the following assets, which your Account Manager can help you activate when the time is right:[/hl]
- [hl]Auto Attendant[/hl]
- [hl]On-Hold Marketing[/hl]
- [hl]Out of Hours[/hl]
- [hl]Business Voicemail[/hl]
- [hl]Audio Toolkit[/hl]
- [hl]Directed Voice Session[/hl]
- [hl]Voiceover Suite[/hl]
- [hl]Sonic Logo[/hl]
We’re happy to pick these up whenever you’re ready, so please reach out as soon as possible.
Secondly, a quick reminder that all your invoices are stored and can be viewed via the Client Portal.
[hl]CCE SUPPORT[/hl]
[hl]Need help with your Complete Caller Experience service now it’s up and running? Our team is available any time. Just send any queries to 24-7@phmg.com for round-the-clock support.[/hl]
And finally, if you’re open to sharing your feedback on the story so far, we’d love to hear it. Feel free to share whatever feels most relevant to you – this could be how we’ve supported your goals, any challenges we’ve helped overcome, or features you’ve particularly enjoyed.
It’s been a pleasure working with you at the start of what we hope to be a long and collaborative partnership. I look forward to seeing what you’ll achieve.
Many thanks
[hl[IM NAME][/hl]