Hi [hl][Client Name][/hl]

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I’m [hl][IM NAME][/hl], your Implementation Manager at PHMG. I’ll be your main contact while we get your Brand Symphony journey underway.

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Your Welcome Call is booked for [hl][DATE][/hl] at [hl][TIME][/hl]. This is where we align ourselves with you and your brand ahead of our Brand Workshop, then lay the foundations for your newly improved phone system.

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On the call, we’ll confirm:

• Schedule your Brand Workshop to explore ideas, messaging direction and how we can elevate your caller experience
• A few details about your phone system (infrastructure, call routing, login information)
• [hl]Your Caller Experience setup, including out-of-hours, auto attendant and voicemail messages[/hl]
• [hl]The details needed to smoothly transition to a GoTo Connect phone system[/hl]
• [hl]Your Complete Caller Experience setup, by reconfiguring your current system for a seamless caller journey[/hl]

After that, it’s over to us.  

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Here’s how we’ll shape your Brand Symphony productions:

• Scriptwriting: We’ll pair you with an industry-expert copywriter to capture your tone, message and personality. ‍
• Voice profiling: Selected from our worldwide roster of 400+ professionals, your dedicated voice artist will bring your messages to life. ‍
• Custom composition: We’ll work with the Head of Creative and your composer to uncover your brand’s sonic DNA. ‍
• Post-production: To wrap up, everything is mixed, mastered and refined to sound confident and consistent at every touchpoint.

Got any resources that could help our creative teams? Feel free to send over brand guidelines, website links, a map of your current call flow – whatever you have available.

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Speak soon,
[hl][IM NAME][/hl]

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Got a question before then? Call me on [hl][IM NUMBER][/hl].