Hi [hl][Client Name][/hl]

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I’m [hl][IM NAME][/hl], your Implementation Manager at PHMG. I’ll be your main contact while we get your Brand Sound journey underway.

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Your Welcome Call is booked for [hl][DATE][/hl] at [hl][TIME][/hl]. This is where we really get to know you ahead of your Creative Workshop.

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On the call, we’ll confirm:

• What you’d like your On-Hold Marketing to say
• A couple of details about your current phone system
• [hl]Your Caller Experience setup, including out-of-hours, auto attendant and voicemail messages[/hl]
• [hl]The details needed to smoothly transition to a GoTo Connect phone system[/hl]
• [hl]Your Complete Caller Experience setup, by reconfiguring your current system for a seamless caller journey[/hl]

After that, it’s over to us.  

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Here’s how we’ll shape your Brand Sound:

• Scriptwriting: We’ll pair you with an industry-expert copywriter to capture your tone, message and personality
• Voice profiling: Selected from our worldwide roster of 400+ professionals, your dedicated voice artist will bring your messages to life
• Custom composition: We’ll work with the Head of Creative and your composer to uncover your brand’s sonic DNA
• Post-production: To wrap up, everything is mixed, mastered and refined to sound confident and consistent at every touchpoint

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In the meantime, if you’ve got anything that might help – brand guidelines, website links, marketing materials – just reply to this email and send them over. Even a link or two is perfect.  

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Talk soon

[hl][IM NAME][/hl]

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Got a question before then? Call me on [hl][IM NUMBER][/hl].