Hi [hl][Client Name][/hl]

Our team has just attempted to access your phone system portal to update your messages, but the platform triggered a two-factor authentication (2FA) code that’s been sent directly to you via [hl][SMS/email][/hl].

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I tried giving you a call, but [hl]there was no answer/you were unavailable][/hl]. As 2FA codes usually expire after a couple of minutes, it’s best if we coordinate this in real time.

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Could you either:

• Call me on [hl][IM NUMBER][/hl] when you’re available

OR

• Reply with a time that works for you and we’ll trigger a new code together

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Once we have the code, we’ll get everything wrapped up quickly.

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Thanks,
[hl][SAS NAME][/hl]