PHMG – What an amazing company to work with.
From the moment you first connect with PHMG they offer a friendly and efficient service.
They have helped us make the most of the facilities our phone service has available to us. We feel confident that when we need them, they will be there for us, and nothing is too much trouble.
They helped us build a RingGroup to make sure our sales calls are answered by someone every time.
PHMG worked closely with us to create a script for both our On Hold message service – which tells our customers about the services we provide and offers we have available – and ourOut Of Hours message service – which informs customers in a clear, precise manner how to leave a message for the department they need and then pushes that message through as a recording and email for our staff to deal with the following day. Both services have proved to be outstanding aids to our business, leading to our customers enquiring about the offers they’ve heard whilst on hold and providing excellent feedback when we respond to missed calls. They can’t believe that they can confidently leave a message and we will get back to them.
PHMG are also our first port of call if we’re experiencing problems with the phone as they provide a much quicker response than our telephone provider and, in most cases, can find a solution to the problem and get us back up and working quickly.
We would have no concerns recommending them to help your business with its telephone requirements.
They are a company that do exactly what they say they will do.