Loake Brothers Ltd

Industry

Retail

Territory

UK

Products

Brand Sound

Company size

51-250

Date written

August 2025

Client age

PHMG transformed our telephone system with professional voices, scripts, and music, improving efficiency, customer experience, and our brand identity all at once.Working with PHMG has completely transformed our telephone system and brand sound. From the professional voice recordings and carefully written scripts to the bespoke music branding, every detail was handled with creativity and expertise.They also set up intuitive self-help options for our customers and organised call groups that have streamlined our workflows. The result has been a huge improvement in efficiency, reduced pressure on our team, and a far more professional caller experience.PHMG have made a real positive impact on our business, and we wouldn’t hesitate to recommend them to any company looking to enhance their communications and brand identity.

Suzie Muir

Head of Customer Service

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