Companies succeed and fail for a variety of reasons, and somewhere on that list of reasons, is a customer's remembrance of their first interaction with that company, and every time thereafter. That experience is not a small part of the success or failure, but despite its importance, it can get overlooked, and like myself, I bet most individuals don't really understand that experience, for their customers, within their own company. Fortunately for me, I don't need to understand, and definitely don't have to worry, about that experience, because it's handled for me; I appreciate my PHMG team because their execution gives me that freedom. This now officially begins my fourth sentence, and although I have exceeded in my sentences, I have succeeded in my sentiments.