We partnered with PHMG to enhance our telephone customer experience, particularly focusing on revamping our hold music. Previously, our hold music was either the standard "tinny" sound or just silence. After insightful discussions with our account manager from PHMG, we explored their diverse range of experiences tailored for professional settings. Selecting the most fitting option for us, we delved into the details and finalized our choice. Upon receiving the proposed final soundtrack, we promptly approved it without hesitation. The transition to the new system was seamless, thanks to PHMG's attentive support at every stage, ensuring a problem-free implementation. Having utilised their services for some time now, we recently collaborated with PHMG to update and customise the recording, maintaining a fresh and current appeal for an exceptional customer service experience during calls. I cannot speak highly enough of PHMG - their professionalism, expertise, and the friendly, supportive nature of their team are truly commendable. I wholeheartedly recommend PHMG to any business seeking to enhance the first impression potential clients have when contacting them.