We partnered with PHMG to revise our script, ensuring customers receive prompt guidance and feel reassured as we address their needs.I had the same feeling when I contacted PHMG they put me at ease and talked me through my needs every step of the way, with clear guidance, nothing was too much trouble, I had extensive input even though I had no experience in telephone audio, through to choosing the type of music to accompany our message.This collaborative process allowed us to refine our communication, making each customer interaction more welcoming and efficient. By focusing on clarity and warmth in our messaging, we have set a new standard for customer experience, positioning ourselves as a trusted and responsive service provider. Well done and thank you PHMG, we could not have done this without you.